Delivery & Return Policy

At Japanitoy, we ensure a smooth, secure, and discreet shopping experience. Our delivery and return policies are designed to offer complete transparency and customer confidence while maintaining strict hygiene and safety standards.

1. Shipping Locations

We currently deliver across India. All orders are shipped in plain, unbranded, and confidential packaging to protect your privacy.

2. Delivery Timeline

Orders are usually delivered within 3 to 7 business days, depending on your location and courier availability. Delivery times may vary due to external factors beyond our control.

3. Payment Options

We offer Cash on Delivery (COD), Debit & Credit Cards, UPI, Net Banking, and Bank Transfers (NEFT / IMPS / RTGS). COD availability depends on serviceable pin codes and order value limits.

4. Order Processing

Orders are processed after successful payment confirmation or order verification. Please ensure that your shipping address and contact details are accurate to avoid delays.

5. Reporting Issues

In case of wrong, missing, or damaged products, customers must inform us within 48 hours of delivery along with clear images or videos for verification.

6. Replacement Policy

Replacement is provided only if the fault is verified to be on our end. Due to hygiene regulations, opened or used products are not eligible for return or replacement.

7. No Refund Policy

We do not offer refunds once an order is delivered and accepted. Only replacement may be provided in genuine cases after verification.

8. Customer-Caused Damage

Products damaged due to mishandling or misuse by customers are not eligible for return, replacement, or refund.

9. Discreet Shipping

All orders are dispatched through reputed courier partners with complete confidentiality and secure handling.